PRIVACY POLICY

This Privacy Policy describes how Tiwana Collective (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect
When you visit our website or place an order, we may collect certain information including:

- Name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely through our payment providers)
- Order details and purchase history
- Information you provide when contacting us via email, WhatsApp, or website forms

We may also automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies installed on your device.

2. How We Use Your Information
We use the information we collect to:

- Process and fulfil orders
- Arrange shipping and delivery
- Communicate with you regarding orders, exchanges, or enquiries
- Provide customer support
- Improve our website and customer experience
- Send updates about products, collections, or events (only if you opt in)
- Maintain website security and prevent fraud

3. Sharing Your Information
We do not sell, trade, or rent your personal information.

We may share your information with trusted third-party service providers only where necessary for business operations, such as:

- Payment processing providers
- Shipping and logistics partners
- Website hosting and analytics providers
- Email and communication platforms

These parties only receive the information required to perform their services.

4. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, understand website usage, and support marketing and advertising activities.

You can choose to disable cookies through your browser settings.

5. Data Security
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Payment information is processed securely through our payment providers and is not stored on our servers.

6. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at the email address below.

7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated policies will be posted on this page.

8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:

Business Name: Tiwana Collective
Legal Entity: Barkat Studio Pvt Ltd
Email: hello@tiwanacollective.com

By using our website, you agree to this Privacy Policy.